Since update-firmware.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.
As a customer you are responsible for understanding this upon purchasing any package or file from our site. Please note you are responsibe to know what you need exactly we are showing all our file listings here and you can see it without registration.
However, we realize that exceptional circumstance can take place with regard to the character of the files we supply.
If you have changed your mind and want a refund, please write to our customer support team, they will assist you. If you do not use this method when asking for a refund, but you initiate it on the PayPal site, your account, all your purchases and your computer will be blocked from any future use.
Therefore, we DO honor requests for the refund on the following reasons:
have not downloaded any part of the purchased item: If customer have not yet used his package / have not used it and our system shows 0% usage, he can ask us to cancel and refund it, also if customer purchased a file and have not yet downloaded it;
download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. We will check the the file / files you downloaded if we realized that files is corrupted we will refund you and cancel service from your account;
product not-as-described: such issues should be reported to us 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return requests based on incompatibility of our products with some third-party software or devices other than those which are specified as compatible in a description available on the preview page of each product. We dont guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.